How We Work

At SecondLook, our outstanding reputation is based on happy clients who got the results they wanted at a price they could afford.  You can read here about the two standard practices that lead us consistently to these positive results, as well as case studies of how some of our clients succeeded with us. 

We use a guided, collaborative process.

We don’t have a cookie-cutter plan for the perfect telehealth program, because we know that  every organization is different.  All of our engagements involve the participation of people throughout your organization, from physician leaders to billing administrators to IT support technicians.  We educate people on the potential of telehealth, answer questions and address concerns, but we often spend more time listening than talking.  We bring experience and a wealth of specialized knowledge about telehealth, but it is only useful when combined with expertise about your organization.  


We do fixed-fee, deliverables-based engagements.

In short, that means that you pay us an agreed-upon amount when we deliver what we agreed to deliver.  We actively resist the "time and materials" contracts which would have you paying for every hour we spend whether we are being effective or not, and we don't work "on retainer".  It is extremely important to us that every dollar you spend with us is put to good use for your organization.




Subpages (1): Case Studies