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Copyright SecondLook 2011.
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How We Work

Our job at SecondLook is to make sure everyone involved benefits from your telemedicine implementation.  

We do this through delivering three types of service engagements:  assessment, implementation, and ongoing support.

Throughout every stage of every project we focus intently on listening, gathering feedback, and responding to the questions and needs of all concerned.   While it's true that the potential benefits of telemedicine programs are more or less universal, it's also true that each telemedicine program poses its own unique and sometimes difficult challenges.  We bring the industry-wide experience of best practices in telemedicine to our clients, and deliver that experience with a sensitive and client-specific level of attention.

Assessment

We work with you to perform an overall assessment of the key factors in your telemedicine implementation, including:

  • the scope of clinical requirements
  • impacts on clinical workflows, both internal and external
  • skills availability for clinical and other staff
  • training and ongoing support requirements for clinicians, staff, and business partners
  • training and ongoing support for patients
  • technology and telecommunications preparedness and planning
  • financial models, investment and viability
  • operational readiness and change management

The assessment can be undertaken either before, during or after you choose or engage with technology vendors.  The simplest assessments cover analysis of a single, specific telemedicine implementation.  The most comprehensive assessments create a set of options of possible telemedicine programs and outcomes, complete with a trade-off analysis between the options.

Implementation

We plan and manage the roll-out of your telemedicine program with a focus on the key elements that assure your staff and patients will use, like and clearly benefit from the investment you're making:

  • clinical workflows
  • training and support for clinicians, staff, patients, and external business partners
  • financial systems assurance and performance
  • carefully coordinated technology and telecommunications operations
Roll-out is typically done in phases which incrementally expand the set of specialties, clinical programs and locations covered via telemedicine. 

Our job is to "connect the dots" between the inherent power of the telemedicine technology you've purchased and the clinicians, staff and patients who use it.  We make sure that your approach to telemedicine is accessible and usable.  We also make sure that your program makes sense financially and that it executes smoothly and efficiently from an administrative point of view. 

Ongoing Support and Maintenance

As your telemedicine program grows and gains momentum, we provide the ongoing support to assure continued success:

  • adjustments to clinical workflows
  • new clinician and staff training, gathering feedback from existing team members
  • adjustments to patient support models, gathering feedback from patients
  • tracking of viability and success of financial models, adjustments as needed

As we perform these ongoing services, we report periodically on any new or enhanced technologies or approaches being adopted elsewhere in the industry so that you have the option of staying current as telemedicine matures globally.

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